Policy

1. Appointment Cancellation

• We require at least 24 hours’ notice for all appointment cancellations.
• Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee.
• Failure to notify us (a “no-show”) may result in forfeiture of your deposit or prepayment.
• All consent forms and intake questionnaires must be completed and submitted at least 24 hours prior to your scheduled treatment.
• For the comfort and safety of all clients, children are not permitted in the spa during treatments.

2. Tardiness

• Please arrive 10–15 minutes early for check-in and paperwork.
• If you arrive more than 15 minutes late, we may shorten your service or reschedule to stay on schedule.
• Repeated tardiness may affect your ability to book future appointments.

3. Rescheduling

• You may reschedule with at least 24 hours’ notice without penalty.
• Rescheduling with less than 24 hours’ notice may result in a $25 rescheduling fee.
• We will make every effort to accommodate changes, but availability is not guaranteed.

4. Refunds

• Treatments & services are non-refundable once rendered.
• We accept cash, debit cards, and credit cards.
• Skincare or wellness products may only be returned if unopened, unused, and in original packaging within 7 days of purchase. Opened products cannot be returned.